Terms & Conditions
Delivery Terms & Conditions
- Order £60 or more and get FREE Delivery all over UK (2 working days)
- Order less than £60: Delivery price: £8.70
Free Shipping: We offer free shipping for all orders exceeding £60. This offer is valid only for shipments within UK.
Shipping Cost for Orders below £60: For orders below £60, a shipping cost of £8.70 will be applied. This cost will be added to the total order during the checkout process.
Shipping Time: All shipments will be made within 2 business days from the payment confirmation. Please note that business days do not include weekends or public holidays.
Shipping Address: The products will be shipped to the shipping address provided by the customer during the purchase process. It is the customer's responsibility to ensure that the shipping address is accurate and complete. We are not responsible for shipments delivered incorrectly due to incorrect or incomplete shipping information provided by the customer.
Shipping Methods: We will use reliable and secure shipping methods to deliver the products. The courier service or transportation company used may vary depending on the region and availability.
Shipment Tracking: We will provide a tracking number once the order has been shipped. Customers will be able to track the status of their shipment using this number through the website of the respective transport company.
Packaging and Temperature Control: We ship the precooked frozen empanadas with thermal packaging and ice pads to ensure that you receive the products at the correct temperature. This packaging is designed to maintain the quality and safety of the products during transit.
Liability: We strive to ensure that products are delivered in a timely manner and in good condition. However, we are not responsible for delivery delays that are beyond our control, such as delays caused by adverse weather conditions, logistical issues, or any other unforeseen events.
Changes to the Shipping Policy: We reserve the right to modify or update this shipping policy at any time without prior notice. Any changes will take effect immediately upon being posted on our website. Customers are advised to periodically review this section to stay informed about any updates.
10 - No Slot Time for Delivery: Please note that we do not provide a specific time slot for the delivery. While we strive to deliver the products within the estimated timeframe, the exact delivery time may vary depending on various factors such as the courier's schedule and traffic conditions.
11 - Precooked Frozen Empanadas: Our empanadas are precooked frozen products. They are carefully prepared and cooked before being frozen to preserve their taste and quality. Customers will receive instructions on how to properly heat and enjoy the empanadas upon delivery.
Addendum: Wholesale Orders
For wholesale orders, we have a separate delivery schedule handled by our dedicated driver. Please note the following terms and conditions specific to wholesale orders:
- Delivery Schedule:
a. Wholesale orders are dispatched by our driver on Mondays, Wednesdays, and Fridays.
b. If you book an order for Tuesday, it will be shipped on Wednesday.
c. If you book an order for Thursday, it will be shipped on Friday.
d. The delivery schedule is designed to ensure efficient and timely delivery for our wholesale customers.
Please keep this information in mind when placing wholesale orders through our system. If you have any questions or require further assistance, please don't hesitate to contact our wholesale support team.
If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team. We will be happy to assist you.